Alex Start Expert
← ResourcesEssay · 4 min

Done is not worked.

Score every task by its effect on the goal.

A task tracker tells you what the team finished. It does not tell you whether any of it mattered. Forty closed tasks in a month can leave the main number exactly where it was.

One extra field

Before a task starts, write the effect you expect: which number, by how much, by when. After it ships, check the number. Three outcomes are possible: it worked, it did nothing, it made things worse.

On the Matrix task tracker, T-101 "backup payment gateway" carried the expectation "card payments back above 85%". It shipped, and the number returned to 87% within a day. That task is marked as worked, not just done.

What changes

  • The team sees which kinds of work move the goal and does more of them.
  • Tasks with no expected effect get questioned before they start.
  • The monthly review becomes a list of what worked, not a list of what was busy.

Open the task tracker board

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